At NELTA, you will find the space to turn ideas into reality. Help us shape the digital world of tomorrow.
Jenny Grosskinsky, People & Development Manager
CRM workshops & needs assessment
Together, we identify central customer processes and capture requirements from sales, marketing, and customer service. In the end, there is a coherent roadmap that is supported by all departments.
The NELTA Scope of Delivery
Workshop agenda and moderation
Documentation: Current processes and Customer Journey
Requirements catalog (business and technical)
Recommendations for action and roadmap
CRM Check & System Selection
We analyze your existing CRM. If necessary, we accompany you in the selection of a new solution – transparent, market-oriented, and tailored to your goals. This means investment security from the very beginning.
The NELTA Scope of Delivery
Analysis report on the existing CRM solution (strengths, weaknesses)
Comparison of suitable CRM systems (shortlist)
Criteria catalog for selection decision
Recommendation and decision basis
Implementation & Integration
We technically implement your CRM system, tailor it exactly to your processes, and integrate it into the existing system landscape – for smooth data flows and automated processes. Your CRM is now becoming a valuable steering instrument throughout the entire Customer Journey.
The NELTA scope of delivery
Documentation of installation and configuration
Individual customizations
Interface setup (e.g., ERP, Marketing, Service)
Acceptance and test protocols
